Surge wont sync with my phone

[Kbodley]

I haven't changed my phone or had a new watch and when I came to sync my watch this morning it wouldn't connect. It just keeps saying looking instead of syncing and won't connect at all or show any steps or exercise I have done today and have tried to delete the app and turned the Bluetooth off endless times and nothing seems to be working

[SunsetRunner]

I had a problem earlier today. Might have been a server glitch. Working now.

[Kbodley]

I'm still having the same issue it just still keeps saying 'looking' instead of syncing and hasn't synced since yesterday evening

[SilviaFitbit]

A warm welcome to the Community @Kbodley! Thanks for the troubleshooting that you've previously done. I would like you to confirm that you already performed these syncing steps. 

Thanks for your input @SunsetRunner! 🙂 

Hope this helps! Keep me posted. 

[Kbodley]

Hey Silvia,

Yes I've tried everything on the troubleshoot and it still isn't syncing.

[SilviaFitbit]

Thank you so much for confirming the troubleshoot that you've followed @Kbodley! I've sent you a PM with further instructions. 

Hope this helps!