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Surge wrist band coming apart

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‎04-24-2017 07:31

‎04-24-2017 07:31

I am having an issue with the rubber on the wrist band coming apart. It starts at the face of the watch at the top and bottom. Is there anyone that is having the same issues and what should I do. I have only had the watch since 12-16. Is this a warranty issue. 

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‎04-24-2017 07:53

‎04-24-2017 07:53

@Madginger  Yes, this is a common occurrence, (search the forum); and Yes, it's a warranty issue.  If your watch is less than 12 months old, (24 months if you're in the EU), then FitBit will send you a replacement watch free of charge.

 

Contact FitBit Support.

 

HTH.

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