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Surge wristbands damaged , need to be replaced

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‎11-29-2016 03:47

‎11-29-2016 03:47

My Surge wristbands is damaged after just 5 months of purchase. I have already tried tweeting and was informed that I need to open a support case. Please help!!
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‎12-01-2016 05:30

In response to SteveH

‎12-01-2016 05:30

Welcome to the Forums @AdrianMai! @SteveH it's right, for hardware issues it's best to contact our suppor team so they can give you a better resolution for your case. Try to contact them as soon as possible, to use your Fitbit warranty, in case that this apply.

 

If you have any further questions, please let me know! Woman Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎11-29-2016 06:29

‎11-29-2016 06:29

Unfortunatelty the band can't be replaced on the Surge so you'll need to replace the entire thing. If the damage was the result of a defect rather than accidental damage then you will still be under warranty and need to contact customer support via this link to open a support case:

 

contact.fitbit.com

 

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‎12-01-2016 05:30

In response to SteveH

‎12-01-2016 05:30

Welcome to the Forums @AdrianMai! @SteveH it's right, for hardware issues it's best to contact our suppor team so they can give you a better resolution for your case. Try to contact them as soon as possible, to use your Fitbit warranty, in case that this apply.

 

If you have any further questions, please let me know! Woman Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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