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Sync Fitbit Surge

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‎12-19-2017 03:28 - last edited on ‎12-21-2017 07:17 by Moderator Alum

‎12-19-2017 03:28 - last edited on ‎12-21-2017 07:17 by Moderator Alum

Ive just bought Fitbit surge

Ive downloaded the app onto google pixel. its trying to sync by blue tooth. The phone and Fitbit are unable to sync and I have tried numerous times. Could anyone help ??

 

Moderator edit: Subject for clarity

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‎12-21-2017 07:38 - edited ‎12-21-2017 07:44

‎12-21-2017 07:38 - edited ‎12-21-2017 07:44

Hope you're having a great day guys! Nice to see you here @TUI12.  Heart

 

Thanks for the steps you have tried. I was checking comparability for Google Pixel phones, but I noticed that they are not listed on the official list of compatible devices that connects with Fitbit products.  That means that you have the option download the Fitbit App, but Fitbit can not assure that all the features will work flawless because the device is not totally compatible. Smiley Indifferent

 

In these cases it´s best to use a compatible device or a computer or laptop to avoid connectivity issues. Thanks for your understanding and I hope you will be able to use your Fitbit.

 

Let me know if you have questions about it! Cat Happy

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