Sync issue

[Sleepugo]

II had 2718 steps on my dashboard. Walked to the movies then had 5k + on my Fitbit but when I went to sync it, my surge went back down to 2718. Why is the phone overriding the Fitbit??

[FerdinandFitbit]

Hi there @Sleepugo. Welcome to the Fitbit Community! 🙂

After walking or at any point after that, did you by any chance logged any activity on your account?

Logging an activity manually will result in overriding the data that your tracker has recorded and replacing it with the new information that you enter so if you did log any activity manually, I'd recommend deleting the activity and after that, see if your step count goes back to what it should have been.

If you've not logged any activity, I would recommend restarting your tracker by pressing the left and lower right buttons for 10-12 seconds and this will make the tracker to dim and finally turn off. After that, press any button and your tracker will come back on and then see if the behaviour persists.

Let me know how it goes!