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Sync issues with Surge

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‎02-12-2016 12:46

‎02-12-2016 12:46

My Surge will not sync at all on neither my Iphone 6 or my Surface Pro 3 running Windows 8.1

I have shutdown and rebooted them.  I also then turned off my bluetooth on the Iphone for 30 seconds and turned it back on.  It finally asked me to pair the two and gave a matched pairing code but it would not create a succesful pairing. I am stuck!!! Any Suggestions?

Best Answer
1 BEST ANSWER

Accepted Solutions

‎02-13-2016 06:26

‎02-13-2016 06:26

Hi @Heapoftrouble! Welcome to the Community! 

Let me help you out, In order to get it syncing I recommend you following these troubleshooting steps:

 

- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- Force quit the Fitbit app and open it again.
- Reboot your mobile device and then open the Fitbit app again.
- Restart your tracker. 
- If your tracker didn't sync, try syncing with your computer. 

 

Let me know how it goes! 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

View best answer in original post

Best Answer
1 REPLY 1

‎02-13-2016 06:26

‎02-13-2016 06:26

Hi @Heapoftrouble! Welcome to the Community! 

Let me help you out, In order to get it syncing I recommend you following these troubleshooting steps:

 

- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- Force quit the Fitbit app and open it again.
- Reboot your mobile device and then open the Fitbit app again.
- Restart your tracker. 
- If your tracker didn't sync, try syncing with your computer. 

 

Let me know how it goes! 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer