Hello @Jmking4314,
Welcome to the community!
Some Fitbit models (Surge included) form a special pairing with the smartphone (Fitbit calls it bonding). If this is the case there's a way to test it:
- Turn off your old phone entirely.
- Now run the Fitbit App on your new phone and see if it syncs.
If it does sync then your old phone is interfering with the syncing on your new phone. Do fix this:
- Turn on your old phone.
- Uninstall the Fitbit App.
- Go to your (phone) settings and delete the bluetooth pairing.
I hope this helps.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
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