help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing with myfitnesspal

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-11-2017 03:19

‎03-11-2017 03:19

I'm stewing right now...

 

My surge won't sync with myfitnesspal. Diary entries ceased syncing get 3 days ago and I have tried EVERYTHING suggested.

 

I have logged out of both then back in again. 

 

I have re installed both apps

 

I am at my wits end and this surge is about 5 minutes from being thrown away

 

Someone please help!!

Best Answer
1 BEST ANSWER

Accepted Solutions

‎03-18-2017 07:45

In response to Irlhimmel

‎03-18-2017 07:45

How you doing my friends @Chis815 and @Irlhimmel? Welcome! Smiley Very Happy

 

Thank you for reaching out! Thank you very much for your feedback @Irlhimmel.  A lot of users were having better results by uninstalling and reinstalling the Apps in the computer when having this type of issues, but before to do so please try to unlink and relink them. We're still waiting for an specific reason of why this is happening since it seems to be  a connectivity issue between Apps. 

 

Give it a shot and let me know if that works! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
2 REPLIES 2

‎03-11-2017 06:05

‎03-11-2017 06:05

Mine stopped syncing about 5 days ago and all I got from MyFitnessPal was we're sorry.  This happened once before and it was a bug with MyFitnessPal and they had it fixed after a week or two.

Best Answer

‎03-18-2017 07:45

In response to Irlhimmel

‎03-18-2017 07:45

How you doing my friends @Chis815 and @Irlhimmel? Welcome! Smiley Very Happy

 

Thank you for reaching out! Thank you very much for your feedback @Irlhimmel.  A lot of users were having better results by uninstalling and reinstalling the Apps in the computer when having this type of issues, but before to do so please try to unlink and relink them. We're still waiting for an specific reason of why this is happening since it seems to be  a connectivity issue between Apps. 

 

Give it a shot and let me know if that works! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer