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TWITTER - I AM BEING asked to enter my twitteraccount to get support

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WHY am I being asked to enter my twitter-account details before I can get chatsupport. 

 

I dont have a twitter account. I dont want a twitteraccount. 

 

Is this fitbits idea of a joke? 

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That sounds weird. The last time I used chat support it only asked for an email address and there certainly wasn't a requirement to have a twitter account.

 

Any chance of a screenshot so we might be able to see what's happening?

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