The Fitbit Surge is water resistant to 5 ATM

[jjposhea]

Please review the the following Fitbit paragraphs excerpted from your Fitbit Help site dated January 16:


Do not swim with your tracker. We also don't recommend showering with your tracker; though a little water won't hurt the device, wearing it 24/7 does not give your skin a chance to breathe. Whenever you get your tracker wet, dry it thoroughly before putting it back on.

The Fitbit Surge™ is water resistant to 5 ATM, or 50 meters, and the Fitbit Charge™ and Fitbit Charge HR™ are water resistant to 1 ATM, or 10 meters, which means they can withstand accidental submersion but should be removed from water promptly. The devices cannot withstand the force associated with swimming strokes, so as mentioned previously do not swim with any Fitbit trackers. 

 My Fitbit surge was removed from the water promptly since my showers are quick and I dry my hands and arms thoroughly along with my Fitbit Surge
Please send me a refund or the very least a replacement for my Fitbit Surge
jjposhea@aol

[Julia_G]

Hi, @jjposhea , you need to get in touch with Customer Support as physical damage to Fitbits is not something the Community can help with, and Customer Support does not directly monitor these forums.