The wristband of the Surge has come off

[marileigh3321]

I no longer have the package for my surge and the wristband has come off, I am trying to register my surge on square trade and I am getting nowhere.   Under Fitbit the surge isn't even listed, plus I don't have a serial number....any advice?

Moderator edit: subject updated for clarity

[Odyssey13]

Welcome to the forums @marileigh3321

For that information, contact customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

They should be able to help. Keep us informed.

[marileigh3321]

Fitbit is sending me a replacement watch!  So it all worked out!  Thanks for the help.

[Odyssey13]

Thanks for the update @marileigh3321

Fitbit customer support is really awesome.

Don't forget to check out the rest of the community. Glad to have you with us.

[EdsonFitbit]

It's great to see you around @Odyssey13 @marileigh3321.

@marileigh3321 I'm glad to hear that you will be back on track soon, thanks for the update. On another note you're invited to visit the Discussions board where I'm pretty sure you will find many interesting topics to discuss. Currently you can find topics like Get Moving, Eat Well, Manage Weight, Sleep Better, Live Mindfully and Be Inspired.

@Odyssey13 Thanks for your help.

Keep on stepping.