11-06-2016
21:22
- last edited on
08-17-2025
18:36
by
EstuardoFitbit
11-06-2016
21:22
- last edited on
08-17-2025
18:36
by
EstuardoFitbit
I recently traveled from the US to Austria this past summer, and when I came back to the states, the time on my surge wouldn't change back. I think I've tried everything I can think of, and nothing is working. My surge is currently 7 hours faster than I need it to be. Syncing it with my phone hasn't done anything. I let it die and recharged it and still nothing.
Best Answer11-07-2016 03:12
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-07-2016 03:12
Welcome to the Community @RossPride. If your tracker is not displaying the correct time, I recommend changing your timezone to a complete different one, sync your tracker, put the correct time and sync one more time. To change the timezone do the following from your iOS Fitbit app:
1. Tap account
2. Tap Advanced Settings
3. Checked your timezone
I hope this helps, let me know how it goes. ![]()
Best Answer11-07-2016 06:07
11-07-2016 06:07
Best Answer11-17-2016 05:29 - edited 11-17-2016 05:30
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-17-2016 05:29 - edited 11-17-2016 05:30
@RossPride Hope you're doing well, and enjoying some healthy activities! ![]()
I noticed that this suggestion worked for you, I invite you t mark @AlejandraFitbit's post as the solution.
Marking posts as solutions is a great way of thanking another community member while also highlighting their solution so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions here.
Have a good one! ![]()
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Best Answer