help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Time off, Surge not updating firmware

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2018 03:08 - last edited on ‎01-10-2018 07:48 by Moderator Alum

‎01-08-2018 03:08 - last edited on ‎01-10-2018 07:48 by Moderator Alum

Hi,

 

I am unable to get the two to be in sync. Tried things like resetting to the time zone and syncing again.

 

Also my surge is unable to update to the latest release at the App does not seem to be able to connect to the tracker. But the data of the App is synced!

 

Not sure what needs to be done.

 

Moderator edit: Subject for clarity

Please help

Rgds

Best Answer
1 REPLY 1

‎01-10-2018 07:47 - edited ‎01-10-2018 07:50

‎01-10-2018 07:47 - edited ‎01-10-2018 07:50

Nice to see you here @atanum. A warm welcome to the Fitbit Community Smiley Happy

 

Thank you for coming to Forums to get some help, you've done a terrific job doing those steps but I think that we need to try something else to help your little buddy to finally roll out the firmware update otherwise it won't be able to sync. Smiley Embarassed

 

Please check these steps to disconnect your Fitbit from your Account and later on add it back, this will give you the option to run the latest update. If that doesn't help and you have the option to use a computer please add back your tracker to your Fitbit Account using the Fitbit Connect program on your computer via Wireless Dongle. 

 

Let me know if you have questions, have a good one! Woman Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes