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Time still incorrect

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‎01-13-2016 06:39

‎01-13-2016 06:39

My surge is now fully charged, it has connected through my I pad and is still not working. What next?
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‎01-13-2016 07:13 - last edited on ‎01-30-2026 08:42 by Fitbit Moderator

‎01-13-2016 07:13 - last edited on ‎01-30-2026 08:42 by Fitbit Moderator

Hey @Genowaldron, it's great to have you here in the Community! Ok let me just confirm something, when you say that your Surge is not working, what exactly do you mean? that the display is not working or that is not syncing? or what is the specific issue you are having? 

Please let me know so I can help you out better. Woman Wink 

Heydy | Community Moderator, Fitbit
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‎01-13-2016 08:39

In response to HeydyF

‎01-13-2016 08:39

By not working, I meant that I cannot get the Surge to show the correct time. The battery had run down completely. I recharged, synced it with my I pad and nothing has happened. What next?

Sent from my iPad
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‎01-13-2016 09:15 - last edited on ‎01-30-2026 08:42 by Fitbit Moderator

In response to Genowaldron

‎01-13-2016 09:15 - last edited on ‎01-30-2026 08:42 by Fitbit Moderator

@Genowaldron Thank you for getting back to me! ok let's try to do something, first of all restart your Fitbit Surge, then follow these instructions to set up your Surge as a new device, that should update the software and display the correct time and should sync properly. 

Please let me know if that works and how the battery is draining.

Heydy | Community Moderator, Fitbit
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