Two green lights at back of surge constantly on

[JMdB]

Good day,

I have noticed that this is draining the battery, but worse it is not logging my heart rate. I have restarted several times without success. 

Please advise.

Many thanks.

Jean-Marc

[WendyB]

I would check in your profile under settings that the setting are correct and have not been changed to on.

If not then please contact support. Let them know what you have tried to resolve this issue
http://help.fitbit.com/?cu=1

I'm sure they will help you

[JMdB · Accepted solution]

Thank you, it worked!