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Unable to Sync

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‎03-06-2016 05:49

‎03-06-2016 05:49

Been having problems syncing my Surge to my Android and IOS. Even after it shows connected, it gets disconnected and begins syncing again.
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‎03-07-2016 04:21

‎03-07-2016 04:21

 Welcome to the Fitbit Forums @WhatsAbd! You should start by checking out these syncing troubleshoots. Make sure that there isn't another Bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your mobile device is running the latest version of the Fitbit app for iOs or Android device.

 

Hope this helps. Let me know the outcome.

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