help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to change calorie goal

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-29-2016 01:23

‎03-29-2016 01:23

I can't seem to change the calorie goal on my Fitbit app or dashboard - whenever I write over the goal and save, it just goes back to what was set before.

 

I've read a few people saying this is related to having tried the free trial of Premium (which has now expired). Can anyone help with how to set my calories back to something more realistic please?

Best Answer
0 Votes
2 REPLIES 2

‎03-29-2016 02:47

‎03-29-2016 02:47

@bolshevette Welcome... It's a known issue after using the Premium Trial.. @ErickFitbit will contact you if you send a Private Message to this link..

Colin:Victoria, Australia
Ionic (OS 4.2.1, 27.72.1.15), Android App 3.45.1, Premium, Phone Sony Xperia XA2, Android 9.0
Best Answer
0 Votes

‎05-20-2016 12:29

In response to Colinm39

‎05-20-2016 12:29

Welcome to the Community @bolshevette! I'd like to know if already tried to change your calories goal using another browser. Did you also tried to clear cookies and cache?  You can also change your goal from your mobile device. 

 

Keep me posted! 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
Best Answer
0 Votes