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Unable to log into account

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‎11-09-2019 10:56 - last edited on ‎11-11-2019 04:33 by Fitbit Moderator

‎11-09-2019 10:56 - last edited on ‎11-11-2019 04:33 by Fitbit Moderator

unable to loginto my usual screen where i am able to photocopy my results now the dashboard is to

 

 

Moderator edit: removed personal information

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2 REPLIES 2

‎11-09-2019 10:59

‎11-09-2019 10:59

Hi @FLEMMING  you might want to remove your email address from your post. This is a public forum and it's not safe. Fitbit won't contact you, so why don't you get with them? Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-13-2019 07:50

In response to Odyssey13

‎11-13-2019 07:50

@FLEMMING you are currently logged into an account that was created 4 years ago. 

Let's go to your personal info and check your registered Email. 

Since you use a password saver on your browser let's check the stores passwords for your fitbit account. 

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