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Unable to sync,set up new device,or pair old and new surge

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‎01-04-2016 22:59 - edited ‎01-04-2016 23:00

‎01-04-2016 22:59 - edited ‎01-04-2016 23:00

About a month ago my Surge quit syncing. I have a Galaxy s4. Prior to this annoying and inconvienant issue, I had been using my Surge for almost a year now with no problems. I tried every single trouble shooting tip I could find from restarting bluetooth, restarting my phone,signing out of the app and back in, uninstalling the app and reinstalling it, turning all devices with bluetooth off completely, trying to "add new device" instead of replacing it. 

 

Finally I contacted Fitbit who sent me a refurbished Surge. The refurb would not sync and get past the "Set Up/Configuration" screen on the watch. I contacted Fitbit again,returned that one and they sent me a new Surge. Same issue! I called Fitbit and the lady was quite rude and said it must be my phone that has something wrong with it. It's the same phone I've been using for a year that I never had any issues with! She said I could send that one back AGAIN and theyd send me out another one. What?!

 

Can someone please tell me they know how I can possibly get my Surge to work again, or the new one for that matter? For $250 and less than a year of use, its quite  frustrating.

Thank you!!

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2 REPLIES 2

‎01-08-2016 00:57

‎01-08-2016 00:57

Does anyone have any ideas?? Thanks!
Best Answer

‎01-29-2016 08:51

In response to Stina1

‎01-29-2016 08:51

I thin it's very unfair that they are replacing defective units with refurbished ones.  Since people paid full price for NEW ones, they should be replacing them with NEW ones.  This is because if you bought a refurbished on at hte store, it wouldl have been cheapr than a new one.  To keep shipping out used, defective, units is just poor customer service.

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