Update Firmware

[Judd]

How do you update firmware on a Surge Fitbit?

[Judd]

Regarding the update, I am using an iPad Air 2.

[Redmoonstar]

Does your app say the surge needs an update? It won't update unless there is one available.

[Judd]

No, my Fitbit does not indicate an update is available.

Sent from Judd's iPad

[Redmoonstar]

Then it has the latest updated firmware. I have just added my replacement
surge and during the connection it said there was an update available while
updating the tracker disconnected but the sync continued once synced to my
account a red line came up with "an update is available " the tracker
showed no information until I did the update.

[Judd]

Thank you.

Sent from Judd's iPad

[Vin14263]

There are many posts re sudden battery drain issue after the last firmware update and the most successful solution to this problem for many users impacted is turning off all day sync in the mobile app. I really would have thought that the fitbit moderators should have the latest solutions at hand to the numerous Surge issues that exist? Then again there are so many that it maybe an incredible feat to be able to remember them all or have quick access and reverting to the standard reset and contact customer support is the easier path for them I guess.

Hope this helps.

[Vin14263]

Please ignore previous post as placed in wrong forum topic.

[barbara2121]

My charge hr update doesn't go through.