Very difficult connect my Surge to iPhone 6 Bluetooth

[mysmartwatch]

First of all, I don't know why so difficult to get connect my Surge Bluetooth to my iPhone6. Anybody from Fitbit can help ?

[SunsetRunner]

Without knowing the specifics of what you have tried and any error messages you have received it is not possible to provide any help.

[mysmartwatch]

When Bluetooth established, it should always connected when both iphone6 and Surge in the working range, right?
My problem it somehow disconnected in the range,when try reconnect it seems not working at all. What is wrong here?

[mysmartwatch]

The prompt messages from phone is

Connection Unsuccessful
Make sure "Surge"is turned on and in range.

I have to make it very clear my Surge Bluetoith is always On.

[mysmartwatch]

Unbelievable!!!!! I have to restar the Surge to get back connected.... How stupid this Surge!!! Any solution? I believe BLE not working in this way....

[mysmartwatch]

You get what I mean....when connected it should always stay in connected even both phone and surge in idle, but keep in mind that both stay in very close less than 2 meters....usually BLE min working range could up to 10 meters...what is Surge working range actually?but why need reset Surge to get it reconnect ?

[mysmartwatch]

Still not get response from Fitbit technical support team, hey! where are you all ? Please be professional !

[mysmartwatch]

I should not call Fitbit surge as smart watch , should name it the **ahem**ing surge !!

[mysmartwatch]

Fitbit technical team don't like as chicken, please step out and solve customers problem...you are not only selling products but your integrity and credit of Fitbit...

[rexology]

I have had my Surge for almost 12 months without any issues, however I am now having the exact same problem, which has only started a few weeks ago. When did your sync issue begin?

[mysmartwatch]

Try this way.

Reset yr surge >> set Bluetooth to "pair". You suppose will see the Surge (classic) then click to connect and do pairing. Make sure no other mobile device paired the surge, else you won't able pair it..It should work now..if still not working throw it in to ocean...:(

[SunsetRunner]

Hey hey hey @mysmartwatch and @rexology welcome to the Fitbit Community! 🙂 Have you checked if your iOS app is updated to the latest version? If after checking this and rebooting your Surge your Fitbit doesn't want to sync with your iOS I would suggest to set it up as a new device.

Hope this helps. Have a wonderful day! 😄

[mysmartwatch]

My iOS is 9.1.

I have tried before removed and add as new device, the problem remain.

I think the problem is when my phone connected to other Bluetooth device, sure it can't connect to surge, this is well known because Bluetooth only connect one a time.

After I disconnected my phone from other Bluetooth device, I try click to re-connect surge but somehow it failed😂😇😇, attempt many times but disappointed.

Reset the surge sometime it success re-connect to my phone....how stupid this surge...wasting my money and time to do the so call stupid action...in fact this is Fitbit engineers' job to test ensure no such bugs before released to market.

What I should say I already lost confidence to Fitbit brand, how can you convince me to purchase the new blaze.

[SunsetRunner]

How is it goin' @mysmartwatch thank you very much for taking the time to answer and provide those details. Well, in this case I would suggest to contact support for further assistance. I know they'll be more than happy to investigate your case with more details. Please remember to tell them what you already did so you don't have to go through that once again 😉

Please keep me posted. Have a wonderful day!