Viewing routes on my iPad

[RichardSHAPE]

How do I view my run on my iPad from my Surge?

[MarreFitbit]

Hey my friend @RichardSHAPE, it's nice to see you around! After you finish your activity and sync your tracker, the activity is saved to your exercise history in the Fitbit app. To find details on your route map that might be hard to see on your phone's screen, look at the map on a computer instead. To do so, log into fitbit.com. At the top of the dashboard, click Log > Activities to see your activity log (known as your exercise history in the Fitbit apps). You can expand any workout to see more details.

Hope this helps, if you have any other questions let me know!

[MarbleWife]

Hi there, 

I followed your instructions, and don't see the GPS data on my dashboard.  Surge is new for me.  Went on bike ride yesterday and turned on the GPS, but don't see any data collected from it.  No route data.  Any suggestions?  Also, my iphone 6 not pairing correctly and cannot access music.  Via chat yesterday, tech had me reintroduce as new device, turned off device and iphone and nothing worked there.  She thought it might be defective.  Also got an email from anotehr fit bit person and those tricks didn't work for the music issue either.  Do you think I should just return the device? 

Thanks. 

MarbleWife

[MarbleWife]

I followed your instructions, and don't see the GPS data on my dashboard. Surge is new for me. Went on bike ride yesterday and turned on the GPS, but don't see any data collected from it. No route data. Any suggestions?

Also, my iphone 6 not pairing correctly and cannot access music. Via chat yesterday, tech had me reintroduce as new device, turned off device and iphone and nothing worked there. She thought it might be defective. Also got an email from anotehr fit bit person and those tricks didn't work for the music issue either. Do you think I should just return the device?
Thanks.
MarbleWife

[MarreFitbit]

Welcome my friend @MarbleWife ! If you were interrupted and didn't complete the pairing process or couldn't pair successfully for any reason, you might have difficulty when you try to pair again. Surge (Classic) occasionally doesn't reappear right away on your list of available Bluetooth devices.

If pairing was unsuccessful twice in a row, follow these troubleshooting steps:

1. On your mobile device, go to Settings > Bluetooth.
2. In the list of devices, find your tracker.
3. Tap the icon next to the tracker name and then tap Forget this Device.
4. Restart your mobile device.
5. Try setting up music control again. 

​If you see the message "No Music" on your Surge, confirm that music is playing on your device. It's possible that the app you're using to play music does not support the AVRCP Bluetooth profile, which is required to control music on your Surge. For example Pandora does not work with Surge. The following music apps should work successfully:

• Play Music
• LG Music app
• Samsung music app
• Rdio
• Spotify
• Amazon Music

If you were previously able to control music but now see "Not connected" or "Connecting..." on your Surge, test whether you're able to control music after trying each of these troubleshooting tips:

• On your mobile device, go to Settings > Bluetooth and make sure Surge (Classic) is connected. If you no longer see Surge (Classic) on the list, you need to set it up music control again.
• Confirm that your mobile device is within about 20 feet of your Surge.
• In the settings on your Surge, confirm that Bluetooth Classic is set to "Pair."
• Try switching Bluetooth Classic from "Pair" to something else and then back to "Pair."
• Restart your mobile device.

If you continue having difficulty, please contact Customer Support so they can further investigate.

Let me know the good news!