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Waiting for surge to ship out!

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‎03-27-2017 10:20 - last edited on ‎03-28-2017 06:53 by Moderator Alum

‎03-27-2017 10:20 - last edited on ‎03-28-2017 06:53 by Moderator Alum

Very frustrated that my order placed on 2nd Feb 2017 has still not shipped.  At the time the order was placed it was back order 3 - 4 weeks. Yet 8 weeks later no shipment.  

 

I keep being told I can have their least popular Tangerine Surge but that is not something I can wear daily as it is a very unappealing colour to me.

 

I am told they haven't shipped a single black surge in 2 months - I find that hard to believe.

 

This is really dis-satisfactory customer service!  Disappointing!

 

Clarified subject.

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‎03-28-2017 06:52

‎03-28-2017 06:52

Nice to see that you're digging into the Forums @Silvara_11, let me give you a warm welcome to our Community. Heart

 

Thanks a million for your feedback in regards the interaction you've had with our Support Team, I've checked with our team the process of your case; please keep an eye on you inbox to check some important information about your case.

 

Have a wonderful day, I'll be around! Woman Wink

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