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Watch strap delaminated

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‎01-25-2017 13:10 - last edited on ‎01-27-2017 07:02 by Moderator Alum

‎01-25-2017 13:10 - last edited on ‎01-27-2017 07:02 by Moderator Alum

My watch strap is staring to delaminate after just 6 months.  Any ideas about whether this cab be fixed, whether Fitbit can supply a new strap or what.  Thanks.

 

Moderator edit: Clarified subject.

Best Answer
4 REPLIES 4

‎01-25-2017 13:37

‎01-25-2017 13:37

Contact support and ask. They'll most likely replace the Surge if they're able to do anything at all for you.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎01-27-2017 07:00

In response to MikeF

‎01-27-2017 07:00

Hey @JWP85, thank you for joining us! Woman Very Happy

 

Sorry to read about your Surge, my best recommendation is to contact our Support Team, as @MikeF said, they can check your information and provide you with the best solution based in our limited warranty. You can reach them via email, or if you prefer you can chat or calling them at:

 

  • US/Canada: (877) 623-4997 from 4am to 9pm (PT).
  • UK: 0208 865 3243 from 9am to 6pm.
  • India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome! Cat Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer

‎01-27-2017 10:54

In response to YojanaFitbit

‎01-27-2017 10:54

Thanks for this. Fitbit are sending me a new watch.
Best Answer

‎01-30-2017 05:55

In response to JWP85

‎01-30-2017 05:55

Hello @JWP85! Thanks for getting back to let me know that you already contacted them! All right! For future reference take a look of this tips to take care of your Fitbit buddy, it might be helpful! Smiley Very Happy

 

Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other Fitbitters! Heart

 

Till Next time!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer