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Weekly amount (leaderboard) of steps not updating

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‎07-12-2018 15:50 - last edited on ‎07-18-2018 13:11 by Moderator Alum

‎07-12-2018 15:50 - last edited on ‎07-18-2018 13:11 by Moderator Alum

So my daily activity has been syncing throughout the day but the weekly under the community has not updated since midnight. I’ve tried restarting both my Fitbit and phone as well as removing the Fitbit and adding it back in the Fitbit app. Any ideas on how to fix this?

 

Moderator edit: Updated subject for clarity.

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6 REPLIES 6

‎07-12-2018 17:25

‎07-12-2018 17:25

I have the same problem, but no steps have loaded since about a week ago on the community “friends” page

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‎07-12-2018 17:42

In response to 44pepper

‎07-12-2018 17:42

It’s so frustrating. At least the daily is showing up but I like seeing my step amount for the week. In the past it wouldn’t always update on one sync, but it would on the sync a little bit later in the same day. Today that wasn’t happening.

Sent from my iPhone
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‎07-12-2018 18:20 - last edited on ‎07-14-2018 14:13 by Fitbit Moderator

In response to Giggles2082

‎07-12-2018 18:20 - last edited on ‎07-14-2018 14:13 by Fitbit Moderator

Exactly!!! I just got mine to work FINALLY!
After reading some of the posts, I tried logging out 2 or 3 times and it worked!
Just go to your Fitbit account settings and scroll to the bottom, log out, and then sign back in. You may have to do it 2 or 3 times.
It worked for me-hope it does for you!!!

Moderator edit: removed personal info

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‎07-12-2018 23:41

In response to 44pepper

‎07-12-2018 23:41

If that fix doesn't work for you then keep an eye on the following thread which has the latest updates from fitbit on this issue:

 

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Friends-Leaderboard-not-updating-updating-slowl...

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‎07-13-2018 04:36 - last edited on ‎07-14-2018 14:15 by Fitbit Moderator

In response to SteveH

‎07-13-2018 04:36 - last edited on ‎07-14-2018 14:15 by Fitbit Moderator

Thanks for the help!!!

Moderator edit: removed personal info

Best Answer

‎07-18-2018 13:10 - edited ‎07-18-2018 13:11

In response to 44pepper

‎07-18-2018 13:10 - edited ‎07-18-2018 13:11

Hi @Giggles2082 and @44pepper! Nice to see that you're digging into the Forums, let me give you a warm welcome to our Community. Smiley Happy

 

Thanks for your patience! As our good friend @SteveH mentioned, it sounds like the issues with leaderboard that @KateFitbit mentioned a few days ago. You can check the latest details in her post here.

 

See you around.

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