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Woke Up With Too Many Steps

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‎05-04-2016 05:33

‎05-04-2016 05:33

When I woke up this morning, my Surge already had 19,261 steps on it. The Fitbit app shows the same, but when I go to the graph of steps throughout the day, it says "Total: 1,023". From searching for a solution, I've found people with an issue of their device not resetting steps from the day before, but the step count I have is greater than the sum of today's and yesterday's steps, but not as large as the sum of yesterday's and the day before's steps.
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‎05-05-2016 12:56 - last edited on ‎03-07-2026 10:20 by Fitbit Moderator

‎05-05-2016 12:56 - last edited on ‎03-07-2026 10:20 by Fitbit Moderator

It's great to see that you've visited the Fitbit Community @TheCheesePundit! I hope you're doing well! 

Let me help you out, by any chance have you checked on your Advanced settings that you're using the right Timezone? If not go to your Account then tap on Advanced Settings and if you have Timezone set automatically change it manually. In order to get rid of the incorrect data I would like to share this great article with you. 

Let me know how it goes, I'll be around Robot Happy. 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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