Won't hold charge

[W-riley4]

My  Fitbit Surge will not hold a charge maybe 2 days or possible a day in a half.Someone please tell  me what's wrong.

[WendyB · Accepted solution]

Welcome to the forums!

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

[YojanaFitbit]

It's great to see you in the Community @WendyB! A warm welcome to our new friend @W-riley4 the Fitbit Community! 

You have there some excellent steps to try! If you found any of those steps useful let's mark @WendyB's post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you.

You can read more about Accepted Solutions. If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!

Please keep me posted! 

[W-riley4]

Thanks you guys you been a great help. I bought new wall charger,it worked.Once again thank you . TO THE COMMUNITY

Sent from my iPad

[YojanaFitbit]

Hey @W-riley4! Thanks a million for the heads up, it's great to know that a new wall charger did the trick. I'm happy to know these tips were useful for you. And marking @WendyB's advice as the Accepted Solution will help other users with similar issues, thanks for that too. 

Please take a moment to visit our Discussions board where you will find other members sharing their experiences and tips. This is a really good way to stay motivated towards your goals. In case that you haven't do so, check it out! You might be interested in these topics: You know you're a Fitbit addict when...... or Looking for Fitbit Friends? Find some here!

Happy stepping!