Won't work

[Treatle]

My Surge won't sync, was counting fantom steps, the time was wrong and now I can't even get it to show more than the Fitbit logo. Been having these issues for weeks. I give up. Any suggestions for a tracker that actually works?

[SteveH]

I can't help with the fitbit alternatives but you could try restarting your Surge to kick it back into life:

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

[Treatle]

Thanks very much, Steve. Done all that mutiple tomes- even missed workouts to get in- person help from an IT person at work who is a FITBIT enthusiast. No joy.

[Redmoonstar]

Contact support they may replace it if it's under warranty or return it to place of purchase with receipt.

[SteveH]

If you are still covered by warranty (see www.fitbit.com/returns ) then you could contact customer support to see if they will replace it:

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

(it would be cheaper than buying an alternative tracker!)