02-17-2016 22:54
02-17-2016 22:54
02-18-2016 06:14
02-18-2016 06:14
@SunsetRunner Welcome to the Fitbit Community! I believe the problem is that you have not paired your tracker to your account yet. This can be easily solved. Follow all the set up process steps to get it connected and working with both computer and app.
Let me know how it goes!
02-18-2016 12:12
02-18-2016 12:12
02-18-2016 13:25
02-18-2016 13:25
@SunsetRunner You can follow the process on this link. There is a section for iOS, Android, and Windows phones. Make sure to follow all the steps given there!
Let me know how it goes!
02-18-2016 14:27
02-18-2016 14:27