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configuration

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‎05-29-2016 19:10

‎05-29-2016 19:10

fitbit for Christmas.  band broke.  sent a new one.  this one will not get out of configuration mode.  these things suck.  wish i would have gotten a Garmin or TomTom for Christmas. 

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3 REPLIES 3

‎05-30-2016 12:26 - last edited on ‎01-29-2026 07:09 by Fitbit Moderator

‎05-30-2016 12:26 - last edited on ‎01-29-2026 07:09 by Fitbit Moderator

Hi @dave123456 welcome to the Community! when you say that your new one won't get out from the configuration mode, do you mean that you can't complete the set up process? if so, I would like you to tell me if you are getting an error when trying to pair it. In the meantime you can followed the instructions on this post to make sure you set it up your tracker correctly. 

Have a nice day and let me know! 

Heydy | Community Moderator, Fitbit
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‎05-30-2016 20:48

In response to HeydyF

‎05-30-2016 20:48

I got it going sort of. Finally.

From mobile device
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0 Votes

‎06-03-2016 05:41 - last edited on ‎01-29-2026 07:09 by Fitbit Moderator

In response to dave123456

‎06-03-2016 05:41 - last edited on ‎01-29-2026 07:09 by Fitbit Moderator

Thanks for getting back to me @dave123456! Sounds great that your Surge is working fine! If you have any other concern or any other issue, let me know!

Have an awesome weekend! 

Heydy | Community Moderator, Fitbit
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