04-09-2017 13:08
04-09-2017 13:08
I have a problem with my surge, there is cracking under the screen, the top glass appears unaffected, and my touch screen no longer works either, stuck on clock screen...
04-09-2017 15:01
04-09-2017 16:43
04-09-2017 16:43
04-10-2017 00:59
04-10-2017 00:59
@Kwisatz, I would not say that this is a common problem, so worry that it would happen again shouldn't put you off replacing it if it is a model that you otherwise find suits you.
Sense, Charge 5, Inspire 2; iOS and Android
04-10-2017 09:36
04-10-2017 09:36
I'm so glad to see your post.....mine has recently done the same thing. Of course it's past the warranty period: I've worn it daily for nearly two years.
I want to know why it happened before buying another one, and/or what the buy-back opportunity is for this one, since it appears to be faulty. Surely we're not expected to have to buy a new fitbit every two years or so?
Please advise as to a reason and a solution....
04-10-2017 12:10
04-10-2017 12:10
These are the only 2 instances that I have seen of this. I would not say this is a common occurrence.
04-10-2017 13:00
04-10-2017 13:00
Me too. I have followed this forum for at least 18 months and have only seen these two instances.
Sense, Charge 5, Inspire 2; iOS and Android
04-10-2017 13:04
04-10-2017 13:04
I wonder if we could send ours in so someone can try to figure out why it happened. I get that it's not a big deal.....to those it didn't happen to. But I won't be able to keep buying them every other year...........