09-08-2016 14:10
09-08-2016 14:10
I've used a Zip for several years and clip it to my bike shorts for cycling. Recently, I bought a Surge. It seemed to record far few steps than the Zip. Today, I rode 13 miles using both. The Zip recorded 3,637 steps, while the Surge recorded 1,193 steps. Any explanation would be appreciated.
Steve
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Best Answer09-08-2016 14:41
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
09-08-2016 14:41
Wrist models do not count well when you are holding on to something. Thats the reason for the less steps
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
Best Answer09-08-2016 16:11
09-08-2016 16:11
Mike | London, UK
Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6
Take a look at the Fitbit help site for further assistance and information.
Best Answer09-08-2016 14:41
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
09-08-2016 14:41
Wrist models do not count well when you are holding on to something. Thats the reason for the less steps
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
Best Answer09-08-2016 16:11
09-08-2016 16:11
Mike | London, UK
Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6
Take a look at the Fitbit help site for further assistance and information.
Best Answer09-08-2016 16:16
09-08-2016 16:16
Thanks. For interest, I'll put my Surge under by bike shorts as well as my Zip on the bottom edge. The numbers should be close.
Best Answer09-11-2016 06:30
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
09-11-2016 06:30
They still will not be counting steps, but leg novement, as for miles this will change based on what gear the bike is in.
Best Answer