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fitbit quit with full battery

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‎05-19-2018 07:02

‎05-19-2018 07:02

Today my Surge stopped tracking mid-run. It was a replacement but had only been out of its package for 1 week. About 6 miles in I noticed the screen was completely blank. I assumed it wasn't connected properly to the charger when I charged it, but was doubtful, since that has never happened. When I got home and plugged it in, it turned back on and had full battery. Last 3 miles lost, no steps counted. Anyone else ever have this happen? My iphone 10 is updating as I type this, but I don't think this is related.

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‎05-19-2018 14:38

‎05-19-2018 14:38

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1


Hopefully it wont happen when you go out again

Community Council Member

Wendy | CA | Moto G6 Android

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