fitbit surge. Fitbit logo on screen and wont sync. After about 10 secs it flashes.

[davejc]

Fitbit surge flashes the logo on the screen and after about 10 secs flashes again. The device will charge but not sync...help.

[WendyB]

Try a restart do it 3 times

A Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

If it does not help contact support. Use the Help link at the top of the forum

[davejc]

Hi WendyB,

Thanks for the message. I won't even restart....