fitbit surge unable to swipe

[SurgeLife]

I purchased a Surge back in 2014. I enjoyed it some much I purchase one for my entire family. We are a Fitbit Family. I used it every day and recorded all activity and does my family.  I woke up to check my sleep, and I was unable to swipe. It stops swiping. I contacted Fitbit for support, and the support solution was to buy a new one. What ? I purchased five already. In other words, IT YOUR FITBIT Does not dead within a year you have not support.

Has anyone had the same problem with there Surge? If so what did you do to resolve this issue?

Thanks

[WendyB]

Welcome to the forums!

I'm sorry but there is a warranty can can read it here

https://www.fitbit.com/legal/returns-and-warranty

[VF31AE3]

@SurgeLife If you haven't already tried then do a "restart". Simultaneously push the left and lower right buttons. Hold for about 15 seconds or until the display dims or flickers then release. Wait 30 seconds after the display finally goes blank then press the left button. Hopefully this will solve the "no swipe" issue. If not, then try draining the battery to zero. This could take a couple of days depending on the charge level. Keep in mind that a blank display does not indicate a dead battery. Once you are satisfied the battery is dead, plug it in to charge. Once charged, start your Surge. This should reset everything and allow the screen to swipe. If not, then maybe an i-watch, or Garmin will solve the problem. Good luck!

[c2hopper]

This method solved my swiping problem...everything is back to normal!!!