help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fitbit surge wont turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2017 05:54

‎01-14-2017 05:54

my fitbit surge wont turn on and when plug it in the charger, it has like a black screen that last for 5 seconds. may i know why it doesn't turn on and how do i fix this problem cos when i tried to restart it, it doesn't work

Best Answer
0 Votes
1 REPLY 1

‎01-14-2017 06:10

‎01-14-2017 06:10

If Restarting is not helping then Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes