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iPad and Surge issues

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‎03-08-2016 16:05

‎03-08-2016 16:05

The iPad I had connected my surge to crashed and burned. I have no way of disconnecting it from my surge. Now my surge will not connect with any other computer or phone. Is there something I can do to sync it and see my progress?
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‎03-09-2016 07:05

‎03-09-2016 07:05

Sorry to hear about your iPad!!

 

Is your iPad absolutely for sure turned off? If your Surge senses it is connected to one device, it won't connect to another. I would move your iPad to another room and try again.

 

If that is not the problem, you should be able to connect.  If using another iOS device, open the app, click on account, click "+ Set Up a Device".  That should add your Surge.

 

Let us know how it goes.

 

Keep Stepping!

Scott | Aviano Italy

Force, One, Charge, Charge HR, Surge - iOS

Take a look at the Fitbit help site for further assistance and information.

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