lifespan of fitbit watches

[SunsetRunner]

I bought my fitbit surge 2 years ago and love the facilities on it. I often work from home and can sit for long periods of time working without realizing it.  I  review my details on line everyday and I can honestly say this watch has helped me get fitter and stay fit.  However last year the strap snapped and I ordered a new one. Then this week the battery socket inside  the watch disintegrated as I tried to plug in the charging cable. I'm so upset, I found the bit that fell out of the socket and it's like a tiny plastic casing that was housing the watches power supply pins,  however its snapped away and I have no idea how to get it back in place without damaging the watch. I thought these watches would last minimum 5 years as they are so expensive at £189 two years ago. Has anyone had the same issues and is  there anything like a repair service that might take a look and be able to repair this issue. thanks 

[SunsetRunner]

Fitbit does not have repair facilities and most parts are not available. There are some 3rd party parts available such as straps and batteries but I doubt the parts you require are available. Fitbit warranties are 2 years in the UK and 1 year everywhere else.

Note, there is currently a Black Friday sale on until 11/26/18. Perhaps you can find something of interest here.

[AudreyLW]

The same thing has just happened to me . My phone didn't charge last night . I went to plug it into it's charger , but the charger wouldn't plug in . On closer inspection the whole plastic bit holding the charging pins in the port had crumbled .

[WendyB]

Please contact support to see what they can offer you. Link At top of forum