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my surge cant turn on after charging

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‎01-22-2019 20:49

‎01-22-2019 20:49

I try to charge my surge overnight so it can charge but the next day when I unplug the cable it just turns off. So I wondering I had this for a regift and after charging it would turn off and the screen would be black. I try to set it to factory mode and found some youtube video for it but it seems to not work. 

I need a solution, please thank you

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‎01-23-2019 08:00

‎01-23-2019 08:00

Thanks for joining us to this family, hope you like what find here @CarsonRawleigh1! Cat Happy

 

Odd what is happening to your Surge! It' might be that it is not able to charge the battery. Have you tried restating the Surge a couple of times, it would be a good idea. Your can also clean the charging contacts on the back of your Surge. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

 

We recommend plugging your charging cable into a different USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. I'd like to know if you're getting the full battery sign after charging your Surge for 3 hours or how long it takes to show it. Have you noticed if your charger is loose or maybe not connecting properly? 

 

You will find some instructions on how to connect your Surge here: How do I set up my Fitbit device?

 

I'll be around! Woman Wink

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