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my surge is now needing charged every day? and doesn't want to sync

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‎01-22-2018 17:53

‎01-22-2018 17:53

 I also have to try to manually sync it everytime.. sometimes I have to turn my Iphone 6s off and back on to get it to sync,,, but the battery indicator comes on every day now?  I called customer support but was on hold for 15 minutes and hung up.

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‎01-23-2018 10:59

‎01-23-2018 10:59

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

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