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new surge not charge and screen is locked.

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‎08-24-2016 22:44 - edited ‎08-24-2016 23:12

‎08-24-2016 22:44 - edited ‎08-24-2016 23:12

Hello. i sold replaced new surge via ebay and got message from buyer:
The surge won't charge & the screen is locked so can't do anything with it??

I offer him to restart surge by holding all buttons for 15 secs. I got rspond from him: 
 I've tried you let go of buttons & you see an arrow but does not switch off completely & comes back on.

Any advices?
Thanks

Best Answer
1 REPLY 1

‎08-26-2016 05:49

‎08-26-2016 05:49

As the screen is locked, did the buyer linked the tracker to her / his account to be able to use?

 

Feel free to share this fitbit article to set up the tracker:

 

https://help.fitbit.com/customer/portal/articles/798019

 

&

 

http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging

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