"Fitbit.com is down for maintenance" when trying to change activity goals

[Jaime.Soares]

Hello Everyone,

Since 5 days ago, when i'm trying to change the activity goals in my fitbit app for android, i receive the message: "Fitbit.com is down for maintenance".

Everything else is working ok.

There are any known erros about this?

Thanks

Jaime

[SantiR]

@Jaime.Soares Welcome to the Fitbit Community! Use a computer. If it gives you the same message try to clean your browser's cache or try to use a different browser to access the website. 

Now, with the app, try to log out from the app, reboot your phone, and log back into the app. It should let you change your goals afterwards.

Try that out and let me know how it goes! 

[spapow]

I've been having the same issues for a few weeks. I tried uninstalling, reinstalling, cleaning up the cache and even rebooted my Surge. I've been emailing customer service about the issue, but I can't say that's helped solved the issue either. I searched through the forums to see if I can find another solution that I haven't tried yet. But can't seem to find one that I haven't tried already. Any other troubleshooting ideas for this issue?

[SantiR]

@spapow Welcome to the Fitbit Community! Did you use a computer or only the Fitbit app? Try on a computer using a different browser. Let me know if you are able to change the goals. That way I can investigate this issue further.

Keep me posted! 

[spapow]

Good morning! Yes, I've tried making the activity changes on the apps (phone and laptop) and the website (logged in from my laptop from 2 different browsers).

[Alol]

I have had the same issue: I initiated a new activity plan, wanted to customize it for myself and now cannot make any changes at all; when i change the plan from the phone the app says "fitbit.com is down for maintenance" and when I click on “current activity plan”  on my laptop, it just takes me to the Dashboard; I have tried to use different devises and browsers but this did not help.

[MarreFitbit]

It's nice to see you around the Community @Alol, hope you're doing great!

Please verify that you're able to access the internet through your phone's browser and you have a strong wifi or cellular connection. Please also visit:www.fitbit.com to ensure we are not currently experiencing temporary network issues. 

Also, try the following:

• Log out of your Fitbit App
• Force quit the App
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App

Have a nice day my friend!