"Tracker not found" Surge not syncing

[SunsetRunner]

My tracker is nt detected during sync.

Problem arose after charging the device 

Moderator edit: Subject for clarity

[rbittira]

I had the same problem this morning. I tried again later in the day and it works fine now. Not sure what was the problem in the morning. I exported the .tcx file and the data is null. Basically, it did not record any data except for the basic stuff like timing, bpm and distance, nothing beyond that. 

[Tommy632]

This same situation started for me a couple of days ago also but has not corrected itself.  I also have noticed my surge battery drains very fast, I have to charge every day.  I'm a long time user and have tried all the resets.  It will only sync 1 time after the tracker is turned off and then back on.

[Tommy632]

Over the last couple of days it has been hit or miss.  Started to work then stopped again and the tracker battery dies.  

[JackieSmall]

Mine is doing the same 

[Tommy632]

Something interesting happened this morning.  I was using my cell which is what I use to sync my surge.  I received a system message on my cell that read "Bluetooth connection rejected by Surg".  Never seen that before. 

[JackieSmall]

Mine is doing the same thing

very frustrating 

[Tommy632]

Well, well, well..... a fitbit app update today and now my surge is syncing again without the huge battery drain.  Every update is always a guessing game...... will it work or will it mess things up.  I'm glade it's back working but I still find it frustrating.

[YojanaFitbit]

Hi @SunsetRunner and @Tommy632 thanks for joining! @rbittira and @JackieSmall welcome to the Forums!

As @Tommy632 mentioned, you can try to update your Fitbit App in case that you haven't done so. Take a look of the steps in this article: Why won't my Fitbit device sync?  And if you're getting an specific error message or code let me know.

Thanks for the update @Tommy632, please know that we take your feedback very serious, it helps us to improve connectivity and services. Your comments are very important for us.

I'll be around.