restarting fit but surge

[ianred]

Hi my surge is stuck on the clock screen. It will let me toggle on to 5he 3 cerise screen and nothing else. I have tried to restart by holding the toggle button on the left but it does nothing. It has sync ok and the battery was charged.

[SunsetRunner · Accepted solution]

Hi @ianred

The restart procedure for the Surge is a bit different, press and hold the left and bottom right button until the screen starts to fade. When the screen fades, release the buttons. Wait for a while and press the power on key.

Hope it helps

[ianred]

@Mystipue thanks tried and we are now working thank you. ..!

[ianred]

Sorry for the misspelling fat fingers...

[SunsetRunner]

Epic @ianred 

Happy Fitbitting 😊

[YojanaFitbit]

Hey there! Glad to see you on board. 

Hope I can continue seeing you around, you can check the Discussions Board and meet new people or find a good new ways to stay motivated.  

Keep stepping!

[ianred]

ok completely disalusioned now


have uninstalled and installed the ap have repeatedly tried to pait the device with the phone it either says failed or not responding to the phone.


I have restarted the device numerous times to no luck


I have tried to get the device registered via laptop, used two different laptops and still not registered.


I have also tried to pair the device with my wifes phone still getting the failed and not responding messages.


Please helpn

[MariamV]

@ianred thanks for stopping by! That's definitely not usual behavior. I see you have tried multiple troubleshooting steps, thanks for doing so before hand. It sounds to me like the best course of action would be to report this issue to our Support Team. They definitely have the proper tools to take a deeper look into your tracker's behavior.

Good luck and keep us posted! 

[SunsetRunner]

Hi,

I just got my Surge, but I cannot get it to restart. The screen doesn't respond to swipes either.

What can I best do?

[kwakeley]

I'm having the same problem. My bottom right button isn't working. So I'm trying to restart. I've tired numerous times and I can't get it to restart. I'm reading all the forums, web threads and youtube. I'm not having any luck. It's the holiday, so I'm not sure I'll be able to get any help until Wednesday 😞

[VF31AE3]

@SunsetRunner; @kwakeley It would be best for you to contact Customer Service ASAP. If they cannot get your Surges to respond and it's within the warranty period they will send another one. Best of luck to you both!

[MariamV]

Thanks for your input @VF31AE3!

A warm welcome to our new friend @SunsetRunner @kwakeley! In order to restart your Surge please do the following:

1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2. Let go of the buttons.
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Hope this helps. Keep me posted! 

[SunsetRunner]

Hi!

Thanks for the suggestions. Fitbit kindly replaced my watch within the warranty period.

Arno

[MariamV]

@SunsetRunner those are great news! Thanks for sharing with the rest of us.  

Follow these steps to set up your replacement tracker. 

Also, I'd like to invite you to our Lifestyle Discussion Forums. There are lots of interesting topics; my favorite is "Eat Well" since I love food! 

Hope to see you around more often!