02-08-2016 00:43
02-08-2016 00:43
Answered! Go to the Best Answer.
02-08-2016 01:33 - edited 02-08-2016 01:33
02-08-2016 01:33 - edited 02-08-2016 01:33
Hi @ianred
The restart procedure for the Surge is a bit different, press and hold the left and bottom right button until the screen starts to fade. When the screen fades, release the buttons. Wait for a while and press the power on key.
Hope it helps
02-08-2016 01:33 - edited 02-08-2016 01:33
02-08-2016 01:33 - edited 02-08-2016 01:33
Hi @ianred
The restart procedure for the Surge is a bit different, press and hold the left and bottom right button until the screen starts to fade. When the screen fades, release the buttons. Wait for a while and press the power on key.
Hope it helps
02-08-2016 08:30
02-08-2016 08:30
02-08-2016 08:31
02-08-2016 08:31
02-08-2016 08:34
02-08-2016 08:34
Epic @ianred
Happy Fitbitting 😊
11-17-2016 08:05
11-17-2016 08:05
Hey there! Glad to see you on board.
Hope I can continue seeing you around, you can check the Discussions Board and meet new people or find a good new ways to stay motivated.
Keep stepping!
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
11-21-2016 10:33
11-21-2016 10:33
11-23-2016 13:20
11-23-2016 13:20
@ianred thanks for stopping by! That's definitely not usual behavior. I see you have tried multiple troubleshooting steps, thanks for doing so before hand. It sounds to me like the best course of action would be to report this issue to our Support Team. They definitely have the proper tools to take a deeper look into your tracker's behavior.
Good luck and keep us posted!
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07-03-2017 14:15
07-03-2017 14:15
Hi,
I just got my Surge, but I cannot get it to restart. The screen doesn't respond to swipes either.
What can I best do?
07-03-2017 21:56
07-03-2017 21:56
I'm having the same problem. My bottom right button isn't working. So I'm trying to restart. I've tired numerous times and I can't get it to restart. I'm reading all the forums, web threads and youtube. I'm not having any luck. It's the holiday, so I'm not sure I'll be able to get any help until Wednesday 😞
07-07-2017 15:33
07-07-2017 15:33
@SunsetRunner; @kwakeley It would be best for you to contact Customer Service ASAP. If they cannot get your Surges to respond and it's within the warranty period they will send another one. Best of luck to you both!
07-10-2017 13:54 - edited 07-10-2017 16:24
07-10-2017 13:54 - edited 07-10-2017 16:24
Thanks for your input @VF31AE3!
A warm welcome to our new friend @SunsetRunner @kwakeley! In order to restart your Surge please do the following:
Hope this helps. Keep me posted!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
07-11-2017 07:40
07-11-2017 07:40
Hi!
Thanks for the suggestions. Fitbit kindly replaced my watch within the warranty period.
Arno
07-12-2017 18:26
07-12-2017 18:26
@SunsetRunner those are great news! Thanks for sharing with the rest of us.
Follow these steps to set up your replacement tracker.
Also, I'd like to invite you to our Lifestyle Discussion Forums. There are lots of interesting topics; my favorite is "Eat Well" since I love food!
Hope to see you around more often!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂