help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

short battery life

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-13-2016 00:03 - last edited on ‎01-23-2017 13:32 by Fitbit Moderator

‎09-13-2016 00:03 - last edited on ‎01-23-2017 13:32 by Fitbit Moderator

i m using charge it discharge in just 2 hours , and i request to fitbit team to replace it and they refuse d to replace the product i buy before 8 months its under warranty,

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎09-16-2016 03:50

‎09-16-2016 03:50

Hi

 

Did you contacted the support team from the official contact page? Was the tracker purchased new?

 

http://contact.fitbit.com

 

Feel free to check out the Fitbit Help Article:

 

URL: Click to go to the Fitbit Help Article 'My tracker's battery isn't charging'

 

How to clean the tracker? YouTube Video (By Craig) (For flex but similiar for other trackers)

 

http://www.youtube.com/watch?v=ezvXy9mKoGQ

Hope it helps

 

Best Answer
0 Votes

‎09-16-2016 05:10

‎09-16-2016 05:10

I'm sorry you're having a bad experience, but I disagree on the product and the service. I had a Surge that died (wouldn't even start or charge) and It was replaced immediately. With any product, there are going to be some duds and issues hopefully limited by quality control.

 

I hope you solve your problem and learn to enjoy your Charge (this is the Surge forum), these are great products, backed by an excellet team!

 

CRB

Best Answer

‎09-19-2016 22:28

In response to SunsetRunner

‎09-19-2016 22:28

how can i trust in fitibit team they told me to destroy the surge then they will courier me new surge
Best Answer
0 Votes

‎09-19-2016 22:29

In response to SunsetRunner

‎09-19-2016 22:29

i buy from amazon and they refuse to help me 
Best Answer
0 Votes