surge band coming apart at screws

[Melhnyb]

My band has split at the four screws and is now pulling away from the actual fitbit. I tried to snap it back into place but the cracked rubber is now scratching my wrist. I bought this just last year in April but I'm afraid I don't remember the date, as I haven't located my receipt yet. I am devastated and definitely unable to buy a new one, as it's only been a year and this was $249. Is there anything fitbit can do to help? I've heard there are no replacement bands? Can someone suggest something I can do? 

[WendyB]

Pleasae read the warranty first

https://www.fitbit.com/returns

Send pic to support

Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Melhnyb]

Thanks Wendy. I'll try to contact them. 

[SunsetRunner]

How is it goin' @Melhnyb welcome to the Fitbit Community 🙂 It's nice to have you here! As @WendyB stated, you should contact support for further assistance. I know they'll be more than happy to help and you won't regret it.

Please keep me posted. Have a wonderful day! 

[Werable]

Put some super glue under the crack, and it holds up just fine. Did it with my Surge, and now it's as good as new.

[SunsetRunner]

Send an email over from within your fitbit app. To Fitbit support

Best way imo, rather than ringing



They are very helpful