Hey @beccasmith. I recommend restarting your Surge. Hold the left and bottom right buttons in together for about 20 seconds or more until the screen starts to fade. Release the buttons. The screen will slowly go totally blank. Wait half a minute then press the left button to boot it back up.
It's also worth checking out this help article that explains how active minutes are awarded. Basically you need around 10 continuous minutes of moderate to intense activity before it awards them.
