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surge restarting it self Bluetooth connection and gps failure

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‎08-13-2016 07:16

‎08-13-2016 07:16

the surge started to restart itself.no Bluetooth connection and gps failure

 i tried the 2 button  restart and nothing really changed.

turning the  gps on force the  surge  restarting it self .

I own it less than one year.is it the end of it?

Another thing happened in the same time, it look Looks like the bluetooth stop working as vell.

trying syncing the surge with my lg g3, the surge restarting it self.

I tried to  Restart  my phone, and reinstalling the app and pair again the surge to my phone. Could not pair .  I try do the same with iPhone  6 and no success.

it look like the Bluetooth is not working at all.

Using charging cable connected to my computer is the only way to sync.

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1 REPLY 1

‎08-13-2016 07:54

‎08-13-2016 07:54

Wonderful troubleshooting @ilon

 

Since having less than a year, there may be warranty (it's up to fitbit to decide if warranty counts and what falls under warranty).

 

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

 

Mention what you've already tried to speed things up.

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