surge wont sync or connect via bluetooth, cable or dongle

[tj1311]

My surge was working fine on mobile, I went to sync today and cant, i have rebooted watch three times, switched phone off and on looked at all other forums and did it all, downloaded app to pc and tried to connnect via bluetooth and dongle, nothing, i have turned off bluetooth on phone and pc no good, fitbit helpline closed over the weekend, not happy at all, 

can someone help please, i tried to connect surge on my friends phone via bluetooth and its not found either. 

I have deleted surge from account and tried to set up new one, no luck, 

Version on app is 2.20.1 version on surge is 16.34.5.14

TIA

[MarreFitbit]

Welcome to the Fitbit Community @tj1311 ! I'd recommend taking a peek to this thread to find the solution for your Surge. 

If that doesn't work, my best recommendation would be to try to get in touch with Customer Support again. They will take a look into your Fitbit account and see where the issue is coming from.

Have a nice day! 

[JackLBarrett]

I am having the same issues with my 3 month old Surge! No longer syncs, or keeps correct time due to NO Bluetooth connection with my iPhone 6. 

Have tried everything suggested in this community and have useless Surge! Spending over $200 and not very happy with this product. 

Was seriously considering iWatch or Microsoft Band. Sorry I did not get one now.

Surge needs LOTS of work to be a durable sport watch for everyday use! 

VERY Unhappy Broken Surge User. 😞 

[MarreFitbit]

It's nice to see you around my friend @JackLBarrett !  Don't give up yet, let me help you with this.

I've found that my new Surge will only sync with one device; either my iPhone or iPad. When I check the BT connections, I see that "Surge" is connected on my iPad and the app will sync fine. On my iPhone, I have both "Surge" and "Surge (Classic)" and neither are connected.

Therefore, if you receive call, text, or calendar notifications on your Fitbit tracker, your tracker has a Bluetooth "bond" with the mobile device that sends the notifications. This bond prevents the tracker from syncing with another mobile device or a computer.

To quickly and temporarily disable the bond, turn off Bluetooth on your mobile device. You can turn it back on later to resume syncing.

If you no longer use notifications, remove the bond:

1. Go to Settings > Bluetooth on your mobile device to to see a list of associated Bluetooth devices. This list might contain only your Fitbit tracker or also include devices like wireless speakers, headsets, etc.
2. Tap your tracker and choose "Forget This Device" or "Disconnect" (exact language will differ depending on your operating system).

Let me know good news! 

[Jackicoop]

I had the same problem with my Fitbit surge. It wouldn't sync or keep time correctly. After a ridiculous amount of back and forth and restarting and updating and reinstalling the app, they finally agreed to send me a replacement. The replacement died after two months of use. I think the product is the problem. I am a very unhappy customer.

[JackLBarrett]

thanks for your respones. I have tried all your suggestions before and the results were and are the same. 😞

Still not working correctly! 

[JackLBarrett]

Thanks for your response.

I am also thinking about getting a different make device! Microsoft Band and iWatch reviews have been favorable and not having these kind of issues. 

I agree that this Surge needs lots of work. Seal leaked on my original pruchase of Surge device, now replacement device has had nothing but issues after ONLY 3 months of use. NOT built for very active people. I workout at LA Fitness 3 x Week and walk/run 5 miles everyday. If this is what happens with just sweat, then it needs redesign badly. 

This device might be ok for the casual user. definately not for very active use in my humble opinion. 

[AlvaroFitbit]

@JackLBarrett I would suggest you try contacting support again if your tracker is within the warranty period. They could replace your tracker and you just need to email them.

Keep me posted!