help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

the app isn't able to tell which tracker i'm wearing.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-27-2017 15:42

‎01-27-2017 15:42

I have a Charge HR and a Surge. But when i'm on the app the top left corner shows that it is tracking the tracker i'm not using. For example if i'm wearing the charge HR, it will show a surge on the top left corner of the app and show that theres no heartbeat. It randomly switches and its frustrating. Does anybody have similar stories? 

Best Answer
0 Votes
2 REPLIES 2

‎01-30-2017 02:33

‎01-30-2017 02:33

The app will attempt to sync all trackers on your account, and that is what you are seeing.  When you are out and about wearing one Fitbit with the others at home, I would recommend turning off all day sync.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎02-04-2017 08:22 - edited ‎02-04-2017 08:22

In response to Julia_G

‎02-04-2017 08:22 - edited ‎02-04-2017 08:22

Hello, @dchee008! Welcome to the Family! Man Tongue Oh no! Let's try to fix this. Keep in mind that when you have two trackers linked to your account, it will try to sync with the tracker that is closer to you. Just a question, at the moment you try to sync, what happens when you tap on the tracker that you actually want to sync? 

 

What I do is that I use one per day depending on my activities and leave the other one at home like our good friend, @Julia_G, suggested. Cat Tongue

 

Give it a try and let us know! 

Solange | Community Moderator, Fitbit
Best Answer